The services offering assistance for passengers with reduced mobility (PRM) provided by Milan Bergamo Airport are a source of pride for the organisation in terms of welcoming and assisting disabled people. The Sala Amica, an area that has been specifically designed for this type of support, is managed by HCM, a company specialised in the sector of assistance for disabled people.
The available support covers a wide range of needs for passengers with reduced mobility, sensory impairments or cognitive impairment. The dedicated and specifically trained staff, composed of healthcare assistants and specialised figures, assist the passengers at every stage, from check-in to boarding, ensuring their comfort and safety. The equipment available includes modern wheelchairs and Ambulifts to facilitate boarding.
2023 saw the implementation of significant modifications aimed at further improving the service, including the introduction of priority access and a new computerised management system called PRM Light, designed to make boarding and disembarking faster. This system automatically generates daily reports, providing data that can be used to continuously improve the effectiveness of the service.
SACBO has also invested in initiatives aimed at improving the airport experience for passengers with specific needs. These include:
- An autism corner with interactive monitors to keep younger autistic passengers entertained.
- A dedicated waiting lounge in the area before security controls, adjacent to the information desk, which is in addition to the lounge situated in the boarding area.
- New services, such as hot and cold drink vending machines, as well as new Ambulifts, bringing the number of vehicles to six.
Our focus on accessibility has been further intensified, in compliance with European regulations, with the constant monitoring of boarding and disembarking times and guaranteed constant assistance for disabled passengers and their families.The results of surveys conducted in 2023 revealed overall satisfaction among passengers with reduced mobility of 97%, with a peak of 99.5% regarding the effectiveness of the assistance provided and the courtesy of the staff.